Privacy policy

1. Information We Collect

We collect the following types of personal information when you interact with our website:

  • Personal Identification Information: When you place an order or register for an account, we may collect details such as your name, email address, phone number, shipping address, billing address, and payment information (e.g., credit card or PayPal details).

  • Usage Information: We automatically collect information about your interactions with our website, including your IP address, browser type, device type, and browsing behavior through cookies and tracking technologies.

  • Communication Preferences: If you subscribe to our newsletter or marketing updates, we collect your email address and preferences.

2. How We Use Your Information

We use your personal information for the following purposes and legal bases:

  • Order Fulfillment (Contract Performance): To process and deliver your orders, including shipping, billing, and customer service communications.

  • Account Management (Contract Performance): To manage your account, send order confirmations, shipping updates, and account-related notifications.

  • Improving Services (Legitimate Interest): To analyze trends, improve our website and customer service, and provide a seamless shopping experience.

  • Marketing Communications (Consent): If you have opted in, we may send promotional emails or special offers. You can unsubscribe at any time.

  • Legal Compliance: To comply with tax, accounting, and other legal obligations.

3. How We Protect Your Information

We take the security of your personal information seriously. We use encryption, secure payment gateways, and other industry-standard safeguards to protect your data during transactions and storage.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who help us operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and logistics providers (e.g., EMS, DHL)

  • Email and marketing platforms (e.g., Shopify Email)

These providers are only permitted to use your data to provide their services to us and must keep your information confidential.

We may also share information if required by law, in response to legal requests, or to protect our rights, property, and safety, as well as those of others.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your shopping experience

  • Remember your preferences and shopping cart

  • Analyze site traffic and performance

  • Deliver relevant ads and promotions

You can control cookie settings through your browser. Disabling cookies may limit some website functionality.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data (subject to legal retention requirements)

  • Withdraw consent for marketing communications at any time

To exercise your rights, contact us using the details below.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order and transaction data: up to 7 years (for tax and accounting purposes)

  • Marketing data: until you unsubscribe or request deletion

  • Account data: until you request account closure or deletion

Once your data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of other sites. Please review their privacy policies before providing personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@nabipolewear.com

Last updated: August 12, 2025